Frequently Asked MFA Questions

• Do I need a smartph一个 to use Duo?
  • If you don't have a smart device or tablet, your smartph一个 is too old (iOS 13 and older or Android 8 and older), or you would prefer not to use your personal smartph一个 with the Duo Mobile app, you may request a hardware token (key fob) to use instead. 
    
    The Duo Mobile App can be installed on iOS or Android tablets
• I did not get a “push” request from Duo on my ph一个 . 我怎么进去?

  • If you request a “push” notification and it doesn’t pop up on your ph一个, Try these 步骤:
    Check your ph一个 to ensure it has a good cellular data connection. 如果没有， and there's Wi-Fi available, connect your ph一个 to WiFi.
    
    Open the Duo Mobile app on your ph一个. Opening the Duo Mobile app on your ph一个 will cause the app to collect any outstanding requests, and still let you tap to validate.
    
    If your computer has a wired network connection, but your ph一个 has no data connection, you can still use the "enter a passcode" option. Open the Duo Mobile app on your ph一个 and tap the "key" icon to generate a passcode.

• 我该怎么办? if I get a Duo push notification when I'm not trying to log in?

  • Tap the big red "Deny" button. This will notify us that some一个 is trying to get into your account and that some一个 isn't you.

• What is the "Duo Restore" option in the Duo Mobile Android app?

  • Duo Restore allows you to save your Duo Mobile app settings to your personal Google 开车. 访问 Guide to the Duo Restore feature for Duo Mobile account recovery for more information on how to back up your Android Duo Mobile app.

• I have a new ph一个, and need to set up Duo on it. 我该怎么做呢?
  • If you restore your iPh一个’s backup to your new ph一个, your Duo will automatically 建立起来. For this to work, your ph一个 must be backing itself up to iCloud 备份.
    
    Android ph一个s back up to your personal Google 开车 using Duo Restore. 恢复 your Duo Mobile app, please see Duo’s Guide to the Duo Restore feature for Duo Mobile account recovery
    
    If you still have your old ph一个 and can connect it to Wi-Fi, it is still a valid 移动推送装置. You can still use it to authenticate to the Duo "device management" page during login. From there, you can manage your devices and 添加新手机.
    
    If for any reason you are unable to complete a self-service transfer, contact the IT服务台 at 408-924-1530, or visit them on the first floor of 克拉克大厅. 在他们 confirmed your identity, they will delete your old device from Duo so you can enroll 你的新设备.
• I forgot my ph一个 or key fob at home. 我怎样才能进去呢?
  • 联系 IT服务台. 在他们 confirmed your identity, the service technician will provide you with a "bypass code" good for 8 hours.
• My key fob stopped creating passcodes. 我该怎么办??
  • Bring your failed key fob to the IT服务台 on the first floor of 克拉克大厅. 在他们 confirmed your identity, they will replace it with a new 一个.

• 读 Duo's Guide to Two-Factor Authentication
• Duo的YouTube频道 contains instructional videos on how to take advantage of Duo MFA

• Schedule a Zoom support session with a Service Desk technician
• 打电话给服务台 在营业时间内 at (408) 924-1530
• 访问 the Service Desk on the first floor of 克拉克大厅 (room 102)